Customer Service and Support

We are currently working on a new back-end data feed for Datalink. This new feed will produce improvements in delivery and timeliness of data. During this transition, we may have a lapse in some data and timing. On or around December 15th we will lose access to Cash Commodities and experience later delivery for some Futures and Commodities. This will be a temporary issue. As we move to the new feed, this data will be restored with improved delivery.

We expect this transition period to be minimal and will update this alert as necessary. Thank you for your patience in this matter, for questions please contact MetaStock at the following.

MetaStock Support - 1-801-506-0999 support chat or support@metastock.com

Thank you,

MetaStock

Dear Valued Customer,

We are thrilled to share some exciting news with you as a valued Datalink subscriber. In response to customer feedback, we have consolidated our Datalink offerings into two comprehensive global packages, each including end-of-day data on Stocks, Futures, Indices, and more.

In other words, all DataLink subscribers will receive the complete global data package, regardless of their current regional subscription. You now have streamlined access to the essential information you need when you need it.

You can review a comprehensive list of the data in the NEW Global DataLink Package.

You don't need to do anything to access this new data; we have already enabled it in your account so you can use it right now.

For those with multiple subscriptions, we will seamlessly transition you to the new package at your next renewal date without requiring any action from your end.

Effective Thursday, November 14, 2024, the new pricing for our packages will be as follows for existing subscribers (active subscribers prior to Oct 14th, 2024), new subscribers will automatically get the new package pricing:

• Global EOD Data for MetaStock: $39.95 per month or $429.95 per year
• Global EOD Data and MetaStock Combo Subscription: $74.95 per month or $809.95 per year

Depending on your current subscription you may notice a price increase as we transition you to a global package. It's important to note that the price of Datalink has only changed once in the last 20 years.

As our costs have risen steadily over the years, we have worked hard to keep our prices steady for our customers. By streamlining DataLink, we can continue to keep our prices low and deliver clean, accurate, on-demand market data while we invest in future product improvements to serve you better.

In the near future, we will make more exciting improvements to our data, which we will tell you about as soon as possible.

If you have any questions or require assistance, please don't hesitate to contact our product professionals by calling 801-506-0900 or engaging in a live chat

We truly appreciate your ongoing support and patronage. Your feedback and loyalty have been instrumental in shaping our services, and we look forward to continuing to serve you in the best possible way.

Successful trading!

Kelly Clement

MetaStock President

Effective September 30th, 2024 Market Vector Crypto Indices will be recategorized as premium content and will no longer be available in the MetaStock Pro and XENITH products. We apologize for any inconvenience this may cause. For questions please contact MetaStock at the following.

MetaStock Support - 1-801-506-0999 support chat or support@metastock.com

Thank you,

MetaStock

Effective June 10th, 2024 Nasdaq Green Indices will be discontinued by the NASDAQ OMX Group. Example instruments include: .GRNREC, .GRNREG, .GRNUS for a complete list contact MetaStock Support. We apologize for the inconvenience, for questions please contact MetaStock at the following.

MetaStock Support - 1-801-506-0999 support chat or support@metastock.com

Thank you,

MetaStock

Every Wednesday from 15:00 - 16:00 GMT the Daily Charts service will be conducting maintenance, during this maintenance window the Daily Charts service may be unavailable. We apologize for the inconvenience this may cause, if there are any questions or concerns please contact MetaStock at the following.

MetaStock Support - 1-801-506-0999 support chat or support@metastock.com

MetaStock Sales - 1-800-882-3040 sales chat or sales@metastock.com

Thank you,

MetaStock