Customer Service and Support

MetaStock Customer Service and Support, Trading Resources, and Online Training

The following systems and functionality will be affected during our planned monthly maintenance: logging into and placing orders on MetaStock.com, access to the MetaStock Community Forum, and access to adaptick.net (the ICE add-on interface). We will be working to get the systems back up as quickly as possible.

We are in the process of implementing a new back-end data feed for Datalink, aimed at enhancing data delivery and timeliness. During this transition, there may be brief disruptions in data availability and timing.

  • Starting on January 5th, 2025, access to mutual fund data and over 6,000 NASDAQ indices will be unavailable. A list of the affected indices can be downloaded below.

    • Download NASDAQ Indices List

  • On or around January 15th, 2025, access to Cash Commodities will be unavailable, and there will be delayed delivery for some Futures and Commodities data.

    • Please note that this is a temporary issue. As we complete the transition to the new feed, all affected data will be restored with improved delivery.

    We expect this transition period to be minimal and will update this alert as necessary. Thank you for your patience in this matter, for questions please contact MetaStock at the following.

    MetaStock Support - 1-801-506-0999 support chat or support@metastock.com

    Thank you,

    MetaStock

    Dear Valued Customer,

    We are thrilled to share some exciting news with you as a valued Datalink subscriber. In response to customer feedback, we have consolidated our Datalink offerings into two comprehensive global packages, each including end-of-day data on Stocks, Futures, Indices, and more.

    In other words, all DataLink subscribers will receive the complete global data package, regardless of their current regional subscription. You now have streamlined access to the essential information you need when you need it.

    You can review a comprehensive list of the data in the NEW Global DataLink Package.

    You don't need to do anything to access this new data; we have already enabled it in your account so you can use it right now.

    For those with multiple subscriptions, we will seamlessly transition you to the new package at your next renewal date without requiring any action from your end.

    Effective Thursday, November 14, 2024, the new pricing for our packages will be as follows for existing subscribers (active subscribers prior to Oct 14th, 2024), new subscribers will automatically get the new package pricing:

    • Global EOD Data for MetaStock: $39.95 per month or $429.95 per year
    • Global EOD Data and MetaStock Combo Subscription: $74.95 per month or $809.95 per year

    Depending on your current subscription you may notice a price increase as we transition you to a global package. It's important to note that the price of Datalink has only changed once in the last 20 years.

    As our costs have risen steadily over the years, we have worked hard to keep our prices steady for our customers. By streamlining DataLink, we can continue to keep our prices low and deliver clean, accurate, on-demand market data while we invest in future product improvements to serve you better.

    In the near future, we will make more exciting improvements to our data, which we will tell you about as soon as possible.

    If you have any questions or require assistance, please don't hesitate to contact our product professionals by calling 801-506-0900 or engaging in a live chat

    We truly appreciate your ongoing support and patronage. Your feedback and loyalty have been instrumental in shaping our services, and we look forward to continuing to serve you in the best possible way.

    Successful trading!

    Kelly Clement

    MetaStock President

    MetaStock will be closed for the Christmas and New Years holidays. During these periods phones and chats will be closed and there may be a delay responding to emails. We will resume normal business operations as per the schedule below, thank you for your patience and for questions please contact MetaStock at the following.

  • Christmas Eve - Early closure December 24th, 2024 - MetaStock will close at 3:00 PM (MST)
  • Christmas Day - Closed December 25th, 2024 - Resume normal operations - December 26th, 2024
  • New Years Day - Closed January 1st, 2025 - Resume normal operations - January 2nd, 2025

    • MetaStock Support - 1-801-506-0999 support chat or support@metastock.com

    Thank you,

    MetaStock

    Effective September 30th, 2024 Market Vector Crypto Indices will be recategorized as premium content and will no longer be available in the MetaStock Pro and XENITH products. We apologize for any inconvenience this may cause. For questions please contact MetaStock at the following.

    MetaStock Support - 1-801-506-0999 support chat or support@metastock.com

    Thank you,

    MetaStock

    Effective June 10th, 2024 Nasdaq Green Indices will be discontinued by the NASDAQ OMX Group. Example instruments include: .GRNREC, .GRNREG, .GRNUS for a complete list contact MetaStock Support. We apologize for the inconvenience, for questions please contact MetaStock at the following.

    MetaStock Support - 1-801-506-0999 support chat or support@metastock.com

    Thank you,

    MetaStock

    Every Wednesday from 15:00 - 16:00 GMT the Daily Charts service will be conducting maintenance, during this maintenance window the Daily Charts service may be unavailable. We apologize for the inconvenience this may cause, if there are any questions or concerns please contact MetaStock at the following.

    MetaStock Support - 1-801-506-0999 support chat or support@metastock.com

    MetaStock Sales - 1-800-882-3040 sales chat or sales@metastock.com

    Thank you,

    MetaStock